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FIJOYA PRIVACY POLICY
Last Updated: July, 2024
This privacy policy (“Privacy Policy”) governs how we, Fijoya Inc. (“Fijoya” “we”, “our” or “us”) use, collect, disclose, and store Personal Information we collect or receive from or about you (“you”) such as in the following use cases:
When you browse or visit our website, http://www.fijoya.io (“Website”) and/or our mobile application ("App"):
When you make use of, or interact with, our Website and/or our App
When you create an account and log in
When you use our services
When you request a Demo
When we process your job application
When you contact us (e.g. customer support, need help, submit a request)
When you attend a marketing event and/or we exchange business cards and you provide us with your Personal Information
When we use the Personal Information of our customers (e.g. contact details)
When we use the Personal Information of our partners and service providers (e.g. contact details)
When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn)
Please read this Privacy Policy carefully, so you can understand our practices and your rights in relation to Personal Information. “Personal Information” or “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by privacy laws. In addition, some of the information you provide to us may be considered "Protected Health Information" or "PHI" under the US Health Insurance Portability and Accountability Act ("HIPAA"). Protected Health Information is individually identifiable health information collected, held or maintained by us on behalf of a covered entity. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions.
Important note:
Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.
This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your Personal Information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.
WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
Specific Personal Information we collect
Why is the Personal Information collected and for what purposes?
Consequences of not providing the data
Specific Personal Information we collect
Why is the Personal Information collected and for what purposes?
Consequences of not providing the data
When you browse or visit our Website and/or our App
Data collected through cookies, analytic tools and log files
To review and improve the usage and operations of our Website and/or our App
To analyze trends
To administer the Website and/or App
To track users’ movement around the Website and/or App
To personalize our recommendation for the user in our App
Certain non-essential Website and/or App features may not be available
When you make use of or interact with our Website and/or our App
When you create an account and log in
Full name
Email address
Telephone number
Company name
Gender
Zip-code address
Any other information you choose to share with us
To allow you to create an account.
To give you access to the account-restricted section of our Website and/or App
To provide our services to you
To send marketing communications
Cannot allow you to create an account.
Cannot give you access to the account-restricted section of our Website and/or App
Cannot provide our services to you
Cannot send marketing communications
When you use our services
Log files, cookies.
Geolocation
When you purchase additional services through the App, we will collect any information that you choose to share with us (such, answers to questionnaires, and, in some cases, payment details).
You user activity.
To provide our services to you.
To personalize your experience.
To understand your usage of our services.
To improve our services.
Cannot provide our servces to you.
Cannot personalize your experience.
Cannot understand your usage of our services.
Cannot improve our services.
When you request a Demo
Full name
Email address
Any other data you decide to provide us with
To contact you regarding the scheduling of a Demo and providing our services.
To send newsletters or other marketing communications.
Cannot contact you regarding the scheduling of a Demo and providing our services.
Cannot send you marketing communications.
When we process your job application
Full name
Email address
Phone number
Resume
Any other information you choose to share with us
To process your job application
To assess you as a candidate
Cannot process your job application
Cannot assess your suitability as a candidate
When you contact us (e.g. customer support)
Full name
Email address
Phone number
Any other information you choose to share with us
To respond to your query
To communicate with you
Phone number
To provide you with support
To analyze your experience with Fijoya
To send you marketing communications
Cannot respond to your query
Cannot communicate with you
Cannot provide support
Cannot analyze your experience with Fijoya
Cannot send you marketing communications
When you attend a marketing event and /or we exchange business cards and you provide us with your Personal Information
Email address
Full name
Phone number
Company
Job title
Any other information you choose to share with us
To establish a business connection
To send marketing communications
Cannot establish a business connection
Cannot send you marketing communications
When we use the Personal Information of our customers (e.g. contact details)
Email address
Full name
Phone number
Company
Job title
Payment information
Any other information you choose to share with us
Any other information you already agreed for us to collect
To provide our services
To perform the applicable agreement
To communicate with our customers
Cannot provide our services
Cannot perform the agreement
Cannot communicate with you
When we use the Personal Information of our partners and service providers (e.g. contact details)
Email address
Full name
Phone number
Company
Job title
Any other information you already agreed for us to collect
To provide our services
To perform the applicable agreement
To communicate with our service providers, suppliers and developers
Cannot provide our services
Cannot perform the applicable agreement
Cannot communicate with our service providers, suppliers and developers
When you interact with us on our social media profiles (e.g., Linkedin)
Full name
Email address
Any other data you decide to provide/supply
To reply to your request or question
Cannot reply or respond to your request
In addition, we collect some of the above mentioned information from your employer, such as: full name, email address, telephone number, company name, job position and some information about your health benefits. Information received from your employer is covered by their employee privacy policy.
Finally, please note that some of the abovementioned Personal Information will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Information (and your PHI, when authorized to do so by HIPAA and the relevant covered entity) and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services (or in the case of PHI, it means information de-identified in compliance with the HIPAA standards). We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
HOW WE PROTECT AND RETAIN YOUR INFORMATION
Security. We have implemented appropriate technical, organizational and security measures designed to protect the confidentiality, integrity and security your Personal Information and/or your PHI (when applicable), in order to demonstrate the foregoing, we have obtained some industry standard security certifications (such as SOC 2 Type 2). However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
Retention of your Personal Information. We will retain your Personal Information for the periods of time established in our data retention and deletion policy, as a general practice, we will keep your Personal Information until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. Please note that in some circumstances we may store your Personal Information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your Personal Information as follows:
The information Fijoya gathers is shared with our partners and other third parties.
We may also share information with our affiliated companies about you.
We may use third party service providers to process your information for the purposes outlined above, including, without limitation:
With cloud service providers for hosting purposes;
With websites and web content creation platforms in order to help us manage our Website and/or App;
With email providers, marketing, CRM, other similar tool providers;
With payment service providers (such as Stripe, Intercom and GCP); Information shared with Stripe will be kept in accordance with their privacy policy; and
With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy.
With our business partners, including, without limitation, marketing affiliates.
In the case of PHI, we may share it with the relevant covered entity and as further permitted by HIPAA.
To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Fijoya, our services, customers, employees, property, and the public.
If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.
Where you have otherwise provided your consent to us for sharing or transferring your information.
YOUR PRIVACY RIGHTS.
The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):
You have the right to withdraw consent to the processing, where consent is the basis of processing.
You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.
You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.
You have the right to object to unlawful data processing under certain conditions.
You have the right to the erasure of past data about you (your “right to be forgotten”) under certain conditions.
You have the right to demand that we restrict the processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your personal information is inaccurate.
You have the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
The personal information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by Titan by contacting Titan directly or by following the instructions through the unsubscribe options in our email messages.
You can exercise your rights by contacting us at privacy@fijoya.io. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we need further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
Marketing emails – opt-out: You may choose not to receive marketing email you should contact our support team at support@fijoya.io and request your right to opt-out. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
Deleting your account: Should you ever decide to delete your account, you may do so by emailing support@fijoya.io. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.
YOUR PRIVACY RIGHTS.
We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Information from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Information to us without involvement of a parent or a guardian. In the event that we become aware that you provide Personal Information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at support@fijoya.io.
LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS.
We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
COOKIES AND ANALYTIC TOOLS
Cookies. Our Services may utilize “cookies”, anonymous identifiers and other tracking technologies in order to for us to provide our Services and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Services. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
Mixpanel. We collect Personal Information such as your email address and your user activity through the use of Mixpanel. Mixpanel’s ability to use and share information is governed by the Mixpanel Terms of Use, available at https://mixpanel.com/terms/, and the Mixpanel Privacy Policy, available at https://mixpanel.com/privacy/. You can opt-out of Mixpanel’s services by clicking on the following link: https://mixpanel.com/optout/.
Sentry. We use Sentry as an analytical tool in order to track the App's performance so that we can fix bugs and errors and optimize our services and your experience. For more information about the information that Sentry collects, please view their privacy policy, available at: https://sentry.io/privacy/?original_referrer=https%3A%2F%2Fdocs.sentry.io%2F.
We reserve the right to remove or add new analytic tools.
SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW
California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@fijoya.io. Please note that we are only required to respond to one request per customer each year.
Our California Do Not Track Notice (Shine the Light): We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party web sites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Website.
Marketing emails – opt-out: You may choose not to receive marketing emails from us, you should contact our support team at support@fijoya.io and request your right to opt-out. Please note that the email must come from the email account you wish to block from receiving marketing communications.
SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW
Fijoya may be considered a "Business Associate" under HIPAA in some scenarios where we collect, hold, maintain or otherwise process PHI on behalf of a covered entity. In order to comply with our obligations, when applicable, as a Business Associate, Fijoya implements appropriate technical, organizational and security measures designed to protect the confidentiality, integrity and security of your PHI. In order to demonstrate the foregoing, we have obtained some industry standard security certifications (such as SOC 2 Type 2). HIPAA may grant you additional rights, when applicable. If you want to exercise such rights, where applicable, and/or request more information about the covered entity on whose behalf we collect or from which we received your PHI, copies of your PHI, please contact us at privacy@fijoya.io.
Please note that we do not sell or share any PHI, nor do we use PHI for marketing purposes.
CONTACT US
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@fijoya.io.
