FAQ-MetTel-Fijoya

FAQs

1. What is Fijoya?

Fijoya is a benefits engagement platform that helps you make the most of your benefits. You can use it to ask questions about your coverage, find out how specific services are handled, and access all your enrolled plans in one place.

2. How do I access Fijoya?

Download the Fijoya mobile app via the App Store for iOS or Play Store for Android, or access the web version (MetTel OKTA portal under “My Apps” or web.fijoya.io).

3. I’m having trouble logging in, what can I do?

Make sure you’re signing in with OKTA - if OKTA shows an error, contact your IT team.
If you were able to sign in to OKTA and you’re stuck in Fijoya’s sign-in process on your desktop web browser, try refreshing the page, switching to Chrome, or enable pop-ups in your browser settings.

4. How do I use the AI Assistant?

Open the Fijoya mobile/web app and start typing your question - anything from “How do I file a vision claim?” to “How am I covered for an MRI?” The Assistant can help with plan details, usage, and coverage questions.

5. What should I do if I have a technical issue?

Use the menu in the Assistant tab, Profile tab, or Sign In page and select “Technical Support.” This will connect you with Fijoya’s technical support team

6. What should I do if the Assistant’s answer isn’t good or clear enough?

You can rate the answer using the thumbs up/down icons, select “leave feedback” in the assistant menu, or click the “Contact HR” button that appears after every answer to send an inquiry to the HR team.

7. Will my employer know what I’m asking?

No. Fijoya is HIPAA compliant. Your employer only sees anonymized, aggregated data - never individual questions or conversations.

8. Are there any topics the AI can’t help with?

Yes. Currently, the Assistant does not cover retirement plans (like 401(k)) or company-specific policies (e.g., time off or leave policies). For those, contact HR directly.

9. Is Fijoya replacing Paycom?

No. Fijoya is not a payroll system. Paycom continues to manage payroll and related functions.

10. Why should I install the mobile app?

The mobile app lets you access Fijoya anytime, anywhere. You’ll also get timely updates through push notifications.

11. Does Fijoya offer professional advice?

No. Fijoya helps you navigate and understand your benefits but does not provide medical, legal, or financial advice.

1. My personal information in the Fijoya App is incorrect. What should I do?

We prioritize your data accuracy. If any details seem off, please reach out to our support team immediately. We'll securely verify your identity and promptly make the necessary updates.

2. How can I request to delete my Fijoya user account?

Your control over your data is important to us. To delete your account and associated data, please navigate to your profile settings in the Fijoya App or fill out our account deletion request form.

3. I've discovered a bug in the Fijoya App. How should I report it?

Ensuring a flawless app experience is our goal. If you spot any bugs or errors, report them by sending an email to support@fijoya.io

Still need help?
‍Contact us to get assisted support via email at support@fijoya.io

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