FAQ-ACCU-Fijoya

FAQs

1. What is ICHRA?

An ICHRA (Individual Coverage Health Reimbursement Arrangement) is a health benefit where your employer contributes a monthly budget for you to purchase your own health plan.You choose a plan that fits your needs on a plan exchange, and pay using the virtual corporate card we issue for you.

2. How do I pay for my plan?

You pay using the virtual corporate card issued automatically by Fijoya when you enroll.

3. What if my plan costs more than my employer contribution?

You can still enroll using the virtual corporate card we’ll provide. The extra amount (advances provided by your employer) will be deducted from your future wages.

4. Can I use my own card or ACH transfer?

No. All payments must go through your virtual corporate card. This ensures your purchases are accurately tracked, your employer’s budget is applied automatically, and you get the full value of your available benefits without needing to submit expenses manually.

5. How do I edit my plan selection?

During your enrollment period or if you have a qualifying life event throughout the year, you can contact your broker, ICHRA Shop, to make changes. Reach out to janet@ichra.shop or call 303-903-2054.

6. I waived my budget, or no longer want it. Can I change my mind?

Yes. To make changes, contact your broker, ICHRA Shop by reaching out to janet@ichra.shop or call 303-903-2054.

7. Where can I see my expenses and cards?

Where can I see my expenses and cards?
Login to Fijoya, and navigate to your Profile. Under the Payments settings you’ll find your expenses and cards.

8. What happens if I don’t enroll or don’t use all my funds?

If you don’t enroll, your employer budget isn’t used and you won’t receive ICHRA coverage. If you choose a plan with a premium below your budget, any unused funds simply return to your employer.

9. What can I use the card for?

Only for paying your insurance premiums.

1. My personal information in the Fijoya App is incorrect. What should I do?

We prioritize your data accuracy. If any details seem off, please reach out to our support team immediately. We'll securely verify your identity and promptly make the necessary updates.

2. How can I request to delete my Fijoya user account?

Your control over your data is important to us. To delete your account and associated data, please navigate to your profile settings in the Fijoya App or fill out our account deletion request form.

3. I've discovered a bug in the Fijoya App. How should I report it?

Ensuring a flawless app experience is our goal. If you spot any bugs or errors, report them by sending an email to support@fijoya.io

Still need help?
‍Contact us to get assisted support via email at support@fijoya.io

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